Terms of Service

Agreement to Terms

Welcome to Ghostly ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, mobile application, and related services (collectively, the "Service") operated by Ghostly.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

Ghostly provides AI-powered voice agents and automation tools that enable businesses to operate with minimal human intervention through advanced artificial intelligence, voice processing, and business integration capabilities.

Service Description

Ghostly offers the following services:

• • AI Voice Agents: Creation and management of AI-powered voice agents for business communication
• • Business Integrations: Integration with Google services, VAPI, and other third-party platforms
• • Automation Tools: Business process automation and workflow management
• • Analytics and Reporting: Performance monitoring and usage analytics for your AI agents
• • API Access: Programmatic access to our services and features

User Accounts and Registration

To access certain features of the Service, you must create an account. You agree to:

• • Provide accurate, current, and complete information during registration
• • Maintain the security of your password and account credentials
• • Accept responsibility for all activities under your account
• • Notify us immediately of any unauthorized use of your account
• • Not transfer or share your account with others

Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to use the Service:

• • To violate any applicable laws or regulations
• • To transmit harmful, threatening, abusive, or defamatory content
• • To impersonate others or provide false information
• • To interfere with or disrupt the Service or servers
• • To attempt unauthorized access to other accounts or systems
• • To spam, phish, or engage in fraudulent activities
• • To reverse engineer or attempt to extract source code
• • To use the Service for competitive intelligence or benchmarking

We reserve the right to suspend or terminate accounts that violate this policy.

Voice Agent Usage and Responsibilities

When creating and deploying AI voice agents, you are responsible for:

• • Ensuring compliance with applicable laws and regulations in your jurisdiction
• • Obtaining necessary consents for voice recording and processing
• • Properly identifying AI agents as automated systems when required
• • Monitoring and managing your agents' interactions
• • Ensuring your use case complies with our Acceptable Use Policy
• • Respecting privacy rights and data protection requirements

Intellectual Property Rights

Our Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Ghostly and its licensors. The Service is protected by copyright, trademark, and other laws.

Your Rights

You retain ownership of any content, data, or materials you provide to the Service. By using our Service, you grant us a limited license to use, store, and process your content solely for the purpose of providing the Service.

AI-Generated Content

Content generated by our AI systems may incorporate training data and algorithmic processes. You are responsible for ensuring your use of AI-generated content complies with applicable laws and does not infringe third-party rights.

Payment Terms and Billing

• • Subscription fees are charged monthly or annually as selected
• • Payment is due in advance and non-refundable except as required by law
• • We may change prices with 30 days notice to existing subscribers
• • Usage-based charges may apply for services exceeding plan limits
• • Failed payments may result in service suspension
• • Taxes are your responsibility unless otherwise stated

Service Availability and Modifications

We strive to provide reliable service but cannot guarantee:

• • 100% uptime or uninterrupted access
• • Error-free operation or perfect accuracy
• • Compatibility with all third-party services
• • Permanent availability of any particular feature

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice. We may also impose usage limits or restrict certain features.

Data Handling and Privacy

Your privacy is important to us. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

• • We process your data to provide and improve our services
• • Voice recordings are processed according to your settings and our Privacy Policy
• • We implement security measures to protect your information
• • You have rights regarding your personal data as outlined in our Privacy Policy

Please review our Privacy Policy for detailed information about our data practices.

Limitation of Liability

To the maximum extent permitted by law, Ghostly shall not be liable for:

• • Indirect, incidental, special, consequential, or punitive damages
• • Loss of profits, data, use, goodwill, or other intangible losses
• • Damages resulting from third-party actions or integrations
• • Issues arising from your misuse of the Service
• • Service interruptions or technical failures

Our total liability for any claims related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Ghostly and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

Termination

Either party may terminate your account:

• • You may cancel your subscription at any time through your account settings
• • We may terminate for breach of these Terms with notice when possible
• • We may suspend service immediately for serious violations or legal requirements
• • Upon termination, your access to the Service will cease

We will provide reasonable opportunity to export your data before account deletion, subject to our data retention policies.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization], except that either party may seek injunctive relief in court for intellectual property violations or urgent matters.

Changes to Terms

We may modify these Terms from time to time. We will provide notice of material changes:

• • By email to your registered email address
• • Through prominent notice in the Service
• • By posting updated Terms on our website

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

Miscellaneous

• • Entire Agreement: These Terms constitute the entire agreement between you and Ghostly
• • Severability: If any provision is unenforceable, the remainder shall remain in effect
• • Waiver: Failure to enforce any right or provision does not constitute a waiver
• • Assignment: You may not assign these Terms; we may assign them with notice
• • Force Majeure: Neither party is liable for delays due to circumstances beyond reasonable control

Contact Information

If you have any questions about these Terms of Service, please contact us: